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Minneapolis 2470 University Ave W
St Paul, MN 55114
(651) 646-0696

New York City 1216 Broadway, 2nd Floor
New York, NY 10001
(929) 322-4971

Administrative Specialist / Customer Service

You will play an important role at Plaudit by helping ensure timely and high-quality service is provided to clients. Your responsibilities will include everything from assisting with sales to customer support to general office administration. You must be a self-starter with the ability to solve problems while at the same time be a team player that will work closely with Plaudit's founders on a frequent basis. If you thrive in a fast-paced environment and desire a variety of responsibilities, this position may be the perfect fit.

Plaudit Design was established more than 20 years ago as a full-service, digital-first marketing firm. We specialize in providing online strategies to clients through the creation of websites and delivery of marketing services. Plaudit was recognized in 2018 by the Minnesota Business magazine as one of the 100 Best Companies to Work For, and in 2017 by the Minneapolis/St. Paul Business Journal as one of the Best Places to Work.


Your responsibilities will span multiple areas of the business to ensure timely and high-quality service is provided to clients. This will include everything from assisting sales to customer support to general office administration. While the specific activities will vary over time, they will include:

  • Help answer or escalate customer support questions
  • Process requests from client and direct them to designers and developers via our task management system
  • Help answer the phone, online-chat, and website generated sales inquiries
  • Assist with preparing and processing agreements for new client projects
  • Help setup Plaudit's booth and assist in representing the team at trade shows
  • Schedule calls and meetings
  • Assist team in meeting preparation, and ensure a tidy office
  • Plan and oversee office events, such as clients visits, team meals, company parties, etc.
  • Interact with various vendors to keep the office running smoothly (e.g. professional cleaners)
  • Coordinate and manage, or execute various office tasks (e.g. water plants and manage office supplies)
  • Assist the team from time to time in research and gathering of project resources (e.g. content, photos, market research, and project inspiration)


  • An understanding of basic HTML/CSS
  • An understanding of basic internet marketing
  • Experience in a web development or marketing agency / department
  • Highly computer literate and proficient in Microsoft Windows
  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • A go-getter with a personable and positive attitude
  • An eagerness to jump in and help with a large variety of tasks
  • Ability to multitask

Competitive Benefits Package

This is a full-time employment opportunity with a competitive benefits package:

  • Medical and Dental
  • 401(k) with Company Match
  • Paid Time Off and Holidays
  • Company Paid Life Insurance and AD&D
  • Company Paid Short and Long Term Disability

Job Location

Plaudit Design, 2470 University Ave W, St Paul, MN 55114

How to Apply

Qualified canidates should use our online application to apply. The need to meet face-to-face with co-workers and clients will limit this full-time employment opportunity to local applicants only.