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Communicating with the “2013” Customer & Beyond


What is happening in the world of customer communication? It is so diverse! There is no longer just one method of communicating with customers, but many – if we really want to effectively reach them. In this presentation, given to MREA on June 20, 2013, we touched on mobile websites, apps, social media, self service website options, online chat functionality, email and much more.

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